How can we help?

Every dispatch email contains a tracking link. Orders placed before 2pm ship the same working day; standard delivery takes 2–4 working days and express 1–2. Lost your link? Message us with your order number.

Standard shipping is $4.90 and free on orders over $50. Express courier is $9.90. We currently ship within the USA.

Photograph the damage and contact us within 7 days — we reship or refund immediately, no return postage needed.

Unopened items can be returned within 30 days for a full refund. For safety reasons, opened medicines cannot be restocked — but if we sent the wrong item or it arrived faulty, you are covered in full including postage.

Refunds are issued to the original payment method within 3 working days of your return arriving, and reach most cards within 5–10 working days.

Yes — $25, $50 and $100 digital gift cards are available on request. Contact us with the amount and recipient email, and we will send a redeemable code within one working day. Codes never expire.

No account needed — checkout works as a guest with just your email for the receipt and tracking. Your cart is saved on your device.

Visa, Mastercard, Amex, Discover, PayPal and Bitcoin through our encrypted checkout. Card details never touch our servers.

Yes. Order and message data is used only to fulfil your request and is never sold. See our terms of service for the full details.